Data Deletion Policy

Last updated: September 11, 2024

  1. Introduction

At Alpha MD, we are dedicated to safeguarding your privacy and managing your personal data responsibly. This Data Deletion Policy explains how you can request the deletion of your personal data from our app, AMDHA, available on the Google Play Store/ Appstore, in compliance with Google Play’s app/App store account deletion requirements.

  1. Personal Data Collection

We collect various types of personal data to enhance your user experience, including:

First name, Middle name, Last name, Gender, Email address, Mobile number and Date of Birth.

We also collect various types of health data while using our application, including:

Lab and Vitals, Medications, Any files, reports and scans, Appointment information, Caregiver details, Medical History, Blood Group and Patient bills

Besides these we also collect data specific to therapeutic condition and the program assigned to the user.

  1. User Rights

You have the right to request the deletion of your personal data. To facilitate this process, we provide both an in-app pathway and a web link for data deletion requests.

  1. How to Delete Your Account and Data

In-App Account Deletion:

  • Open the App: Launch AMDHA on your device.
  • Navigate to Account Settings: Go to [Settings/Account Settings].
  • Request Deletion: Select “Delete Account” and follow the in-app instructions to initiate the deletion process.

Web Link for Data Deletion:

  • Access the Web Link: Visit our dedicated data deletion page at Data Deletion Policy – Alpha MD
  • Request Deletion: Follow the instructions provided on the page to submit a request for account and data deletion.
  1. Additional Steps

Additional actions required before you can delete your account (e.g., canceling a subscription), are clearly outlined on the web link page.

  1. Confirmation and Processing

Upon receiving your deletion request, we will:

  • Acknowledge Receipt: Confirm receipt of your request within 2 business days.
  • Process the Request: Review and process your request within 7 working days, subject to legal or contractual obligations.
  • Complete Deletion: Remove your personal data from our systems, except where retention is necessary for legal or legitimate business reasons.
  1. Data Retention and Exceptions

Certain data may be retained for the following purposes. Goal of data retention is to allocate time and extract needed value from data while keeping data privacy and security of data intact.

  • Legal Compliance: To fulfill legal obligations or resolve disputes.
  • Business Transactions: For administrative purposes related to business operations.
  • Future data analyses: For need of future data analyses required for research purposes.
  1. Impact of Data Deletion

Deleting your account and data will:

  • Remove Access: Disable access to features or services linked to your account.
  • Delete Data: Permanently remove your data from our systems.
  1. Data Security

We implement robust security measures to protect your personal data from unauthorized access or alterations.

  1. Policy Updates

This Data Deletion Policy may be updated periodically. Significant changes will be communicated through the app or via email, and the updated policy will be posted on this page.

  1. Contact Information

For any questions or assistance with data deletion, please contact us at:

Company name: Alpha MD

Email:  info@alphamd.com

Address: 19, Unique Industrial Estate, VS Marg, Prabha Devi, Mumbai-400025, India

  1. Compliance

This Data Deletion Policy adheres to relevant data protection laws, including (e.g., GDPR, CCPA, India’s DPDP Act, HIPAA etc.), and Google Play Store’s/Appstore requirements for app account deletion.

AMDHA data deletion page

Welcome to the AMDHA Data Deletion Page

At Alpha MD, we are committed to respecting your privacy and ensuring that you have control over your personal data. If you wish to delete your AMDHA account and all associated data, please follow the instructions below.

  1. Overview

By requesting account and data deletion, you will:

  • Permanently delete your AMDHA account.
  • Remove all associated personal data from our systems.
  • Lose access to any features or services linked to your account.
  1. Steps to Request Account and Data Deletion
  • Review Deletion Requirements
    • Before submitting your request, please ensure that:
    • You have canceled any active subscriptions or services associated with your account.
    • You have resolved any outstanding transactions or issues.
  • Submit Your Deletion Request
    • To proceed with the deletion of your account and data, please send an email to our support team with the following information:
    • Email Subject: Data Deletion Request
    • Email Body:
    • Your full name:
    • The email address associated with your AMDHA account
    • Any additional information required for identification (if applicable)
    • Send your email to: info@alphamd.com  
  • Confirmation of Request After submitting your request:
    • You will receive a confirmation email acknowledging receipt of your request within 2 business days.
    • We will process your request within 7 business days, and you will be notified once the deletion is complete.
  1. Important Information
  • Data Retention: Certain data may be retained if required by law or for legitimate business purposes. We will inform you if this applies to your request.
  • Impact of Deletion: Deleting your account will remove access to any data, features, or services linked to your account.
  1. How to Delete Your Account and Data

In-App Account Deletion:

  • Open the App: Launch AMDHA on your device.
  • Navigate to Account Settings: Go to [Settings/Account Settings].
  • Request Deletion: Select “Delete Account” and follow the in-app instructions to initiate the deletion process.

Web Link for Data Deletion:

  • Access the Web Link: Visit our dedicated data deletion page at Data Deletion Policy – Alpha MD
  • Request Deletion: Follow the instructions provided on the page to submit a request for account and data deletion.
  1. Need Help?

If you have any questions or need assistance with your deletion request, please contact us at info@alphamd.com or visit our www.alphamd.com for more information.

  1. Policy and Compliance

For more information about how we handle your data and your rights, please review our Privacy Policy AMDHA – Alpha MD

Thank you for using AMDHA. We respect your decision and are here to assist you with any questions or concerns.

Alpha MD

Address: 19, Unique Industrial Estate, VS Marg, Prabha Devi, Mumbai-400025, India

Email: info@alphamd.com